Dear JPESC Pet Owners,
I am sure that we all agree that COVID-19 is a serious issue that is permeating our entire lives, whether it is knowing someone who has been infected to the numerous texts, emails, and news casts.
JPESC is committed to continuing to provide the best quality care for all of our patients during this time. Our specialty services remain open Monday – Friday from 8:00am – 5:00pm. Our Emergency department remains open 24/7 everyday.
Our team members’ health and safety are a priority as we navigate working with you, our pet parents and your fur children. We also want to make sure that you are safe as well. For this reason, I would like to share our current COVID-19 protocol so that you understand what we are doing to keep us all safe. These guidelines were developed based on suggestions from the American Veterinary Medical Association (AVMA). Additional resources are available at the AVMA’s dedicated COVID-19 webpage. Follow us on Facebook and Instagram for regular updates!
- Owners are asked to stay in your vehicles when arriving for appointments. Call the clinic (561-741-4041) from your vehicle and you will be assisted accordingly.
- In most cases, your pet will be taken from your vehicle into the hospital by a staff member. Please remove any collars/harnesses/leashes – we will use clinic leashes that can be sanitized appropriately.
- During the appointment, we ask that you keep your phone accessible and we will call with treatment recommendations and/or a veterinarian will speak to you outside in our parking lot.
- Receptionists have been collecting payment without having pet parents touch the credit card machines. Alternatively, they can also call you for your CC number over the phone.
- We are each wearing a face shield and/or a mask when interacting with you, our pet parents, in the parking lot.
- Our nurses will be wearing gloves.
- In the hospital, nurses and doctors will keep 6 feet as part of social distancing, as much as possible. Any staff members feeling unwell are asked to stay home. COVID-19 is transmitted via droplets unless they are aerosolized. Aerosolized droplets typically travel only 1 to 2 meters (3 to 6 feet) and do not remain suspended in air.
- Smooth (non-porous) surfaces (e.g., countertops, doorknobs) transmit viruses more than porous materials (e.g., paper money, pet fur). At this time, there is no evidence that the virus that causes COVID-19 can spread to people from the skin or fur of pets. We have hand sanitizer and soap in numerous locations around the hospital for use by staff.
- We are routinely disinfecting surfaces that are commonly touched (e.g., door handles, desks, phones, keyboards, etc.) multiple times throughout the day.
We are kindly asking that if you are showing signs of symptoms of COVID-19, have been exposed to someone with COVID-19 symptoms or have traveled to a COVID-19 hotspot in the past 2-3 weeks to, please alert our receptionist when they call you for your visit reminder. If possible, consider rescheduling the appointment if it is not urgent or have a family member or friend bring your pet so that you can remain in quarantine. And, if you have a fever or any signs consistent with COVID-19, please call your doctor for their recommendations.
If we all behave thoughtfully and responsibly, we will all stay as healthy as possible. We will continue to monitor this ever-changing situation and adjust our protocols accordingly. We thank you for your patience and kindness during this time. We appreciate that everyone is doing their best in dedication to our patients, your fur children!
We are all doing our best for the right reasons. Your kindness is helping immensely!
In gratitude for you,
Dr Colitz and Dr Latimer